We want all our fans to have the best gourmet experience, whether you are in the Midwest with us, in a sunny state by the coast, or all the way in Alaska. So, we're sharing what we do to take care of your packages and the tips you can follow when placing your order.
Year-round, each batch of gourmet popcorn is made to order in our Chicago kitchen. We pack and ship your order via UPS within hours of cooking it, on the very first business day after receiving your order. We also pack our Snack Packs for UPS to pick up the very next business day via the method you select during checkout.
Before you place your order, follow our tips for the best experience:
- If you live in a state with weather typically above 70 degrees, choose 2nd Day Air when you place your order.
- Avoid shipping your package over the weekend when possible. Preventing your order from being in transit over the weekends, which can extend transit times, will limit exposure to the summer heat.
- Make sure someone is available to receive your package(s) at the time of delivery to prevent your package(s) from sitting outside in hot weather
- Track your order because UPS suspended their Service Guarantee.
Find tips for shipping Frango Chocolate here.
If you have further questions or need assistance, please ask us on LiveChat or call our Customer Experience team at (888) 476-7267.