Refund Policy

In Shop Order Policy

Enjoy our freshly made recipes immediately. We cook without preservatives. Not satisfied? Return your order to any Shop location, uneaten, in original packaging, with your receipt within 24 hours of purchase for a replacement, which must match returned order.


Online Order Policy

Garrett Popcorn is known for the great taste, quality ingredients and welcoming experience. If you’re not satisfied with the quality of your order placed on, contact our Customer Experience Team within 30 days of delivery for assistance. If the unsatisfying purchase was not made on, please contact the retailer directly. We cannot offer a refund or replacement if more than 30 days have passed since the date of delivery. We do not accept returns of Garrett Popcorn or Frango chocolate due to their perishable nature.


Garrett Popcorn does not provide refunds or replacements for any of the following reasons:         

  • Shipping partner delivered your order earlier than was estimated
  • Incorrect items and/or quantity and/or address provided at time of order
  • Recipient refused delivery or was not present at time of delivery
  • Item(s) unable to be delivered due to being shipped to a PO Box
  • Item(s) still in transit
  • Damage to packaging that does not impact quality or shelf life
  • Customer consumed at least half (50%) of the Garrett Popcorn or Frango chocolate
  • Gift Certificate sales are final

Online Cancellation Policy

Our delicious, handcrafted recipes are popped in small batches every single morning and shipped the following business day unless a specific ship date has been selected. Please confirm that your information is correct before placing your order. Once the order is placed, please review the confirmation email to verify that your order details are correct.

Changes and cancellations can only be made by contacting our Customer Experience team during business hours prior to your order ship date. Our business hours are located herefor your convenience.

We cannot guarantee delivery dates. Please keep this in mind when ordering for special events.


How to Submit a Request 


  1. Make sure your situation meets the requirements outlined in the policy.
  2. Have your order number and photo(s) of your concerns ready.
  3. Submit a request or concern here, via LiveChat, or with a Customer Experience representative at 888-476-7267.


The photo(s) submitted with your replacement request will be used for feedback and training purposes. Due to the perishable nature of Garrett Popcorn and Frango chocolate, all claims submitted without proper support will not be eligible for reshipment. Thank you for your understanding.