You may experience shipping delays due to a high-volume of orders during the holidays and the impact of severe weather in the Midwest. Incorrect addresses, order changes, legal holidays, and unexpected circumstances could also delay order processing. Any orders with address issues will be shipped out the following business day from the original ship date. If you have any questions regarding this or need assistance in placing your order, please call our Customer Experience team at (888) 476-7267.
UPS will post service alerts for severe weather, natural disasters, and other uncontrollable conditions that can occasionally disrupt their services. Please see service alerts on UPS.com on what may delay your order transit time.
Suspension of Service Guarantee:
Effective March 26, 2020, we suspended the UPS® Service Guarantee for all shipments from any origin to any destination. For all U.S. origin shipments, the Service Guarantee suspension became effective as of March 24, 2020.
Effective October 18, 2021 and until further notice, UPS is making the following operational adjustments: Delivery commitment times for UPS Next Day Air® destined to residential locations with a typical delivery time of 10:30 AM will be extended to 12:00 PM. Any applicable Service Guarantee with respect to these packages will be based on these revised delivery commitment times.
Visit UPS to learn more.