You may experience shipping delays due to a high-volume of orders during the holidays and the impact of severe weather in the Midwest. Incorrect addresses, order changes, legal holidays, and unexpected circumstances could also delay order processing. Any orders with address issues will be shipped out the following business day from the original ship date. If you have any questions regarding this or need assistance in placing your order, please call our Customer Experience team at (888) 476-7267.
UPS will post service alerts for severe weather, natural disasters, and other uncontrollable conditions that can occasionally disrupt their services. Please see service alerts on UPS.com on what may delay your order transit time.
Suspension of Service Guarantee:
Effective March 26, 2020 and until further notice, we have suspended the UPS Service Guarantee (also referred to as the UPS Money Back Guarantee) for all shipments from any origin to any destination. For all U.S. origin shipments, the Service Guarantee suspension became effective as of March 24, 2020.
Visit UPS to learn more.