Why purchase AfterShip Package Protection?
We always do our best to ensure every order arrives in perfect condition. But sometimes unforeseen issues happen during delivery. If your order is lost, damaged, or stolen, we want you to be protected. That’s why we offer AfterShip Protection.
How much is package protection?
Package protection fees are calculated during checkout. Package protection typically starts at $1 and increases by $1 for every $100 of order value.
You must select package protection for your entire order. You are not able to elect protection for part of your order unless you checkout separately for each item.
What if I don't want to purchase package protection?
Coverage is optional. If you choose not to add protection, our options become limited and we might not be able to compensate you for lost, damaged, or stolen packages.
Contact our Customer Experience team to begin a claim with UPS if you did not purchase package protection with your order; refunds or exchanges will be subject to carrier claims approval.
To start a claim with AfterShip Protection
All claims must be filed within 90 business days of the order being shipped. Only one claim can be submitted, do not initiate a claim unless all items in your order have been marked as delivered.
If your order is lost, damaged, or porch pirated, you can file a claim on your tracking page by clicking the Claim button or click here. (The option is available only for orders added with AfterShip Protection and can be accessed once the order has been shipped). For qualified claims, we will replace any and all damaged items depending on availability, or issue a refund.
The following section offers some guidance for submitting a claim.
LOSS
If your shipment shows as “Delivered” but nothing arrived:
- Check your front and back porch, garage, bushes, etc. Ask your neighbors if they accepted the package for you. Check with the carrier or our support team to confirm that the package was actually delivered.
If the shipment status is no longer updating and the shipment is presumed lost by the carrier:
- Check with the carrier or our support team to confirm that shipment is actually lost before submitting a claim.
DAMAGE
If your products arrived damaged:
- Include photos of the damaged packaging and products along with your claim.
- AfterShip Protection only covers damage to the actual products. If only the packaging or shipping box is damaged, your order will not be eligible for a claim.
PORCH PIRACY
If you believe your package was stolen:
- Check your front and back porch, garage, bushes, etc. Ask your neighbors if they accepted the package for you. Check with the carrier or our support team to confirm that the package was actually delivered.
- Include any photographic proof you have of the theft from door cameras etc. along with your claim.
Have a concern regarding your order unrelated to shipping or delivery? Review our Refund Policy to ensure your concern is covered and contact our Customer Experience team for assistance.