Why hasn't my order arrived?

Concerned that your order is delayed, lost, or stolen?


Shipping Delays:

In general, you should receive your package within 1-7 business days from the date your order is shipped, depending on the shipping method selected.  Tracking information will not be available until your order has shipped.  Verify if UPS offers guaranteed delivery on the shipping method you selected:

Important UPS Shipping Updates



We do our best to assist with delivery questions or concerns. We have partnered with Route to provide visual tracking for all orders and offer shipping protection at checkout. 

Covering your package with Route is optional. When Route protection is elected, you can easily file claims for lost, stolen or damaged packages. Need to begin a claim?

If you did not select Route coverage at checkout, please remember that Garrett Brands is not responsible for lost, stolen, or damaged packages. Contact our Customer Experience team to begin a claim with UPS, refunds or exchanges will be subject to carrier claims approval. Need to begin an investigation?


We try to help when delivery delays or concern happen, but we cannot issue a refund on any portion of shipping unless the carrier approves a refund.