Shift Lead - Full Time

Are you interested in leading a fun, friendly, and energetic team? Do you love creating a positive atmosphere wherever you go? Garrett Popcorn Shops® is looking to hire for our location at Great Lakes Crossing in Auburn Hills, Michigan.

 

Play a versatile role in daily shop operations to create a fun and exciting experience for our guests and team members, while maintaining a clean and efficient atmosphere. The Shift Lead reports to the Shop Manager when he or she is present but is the direct report when Shop Managers are not present.

 

Responsibilities

  • Assist in the staff management of approximately 5 to 30 team members
  • Assign, oversee, and evaluate work when Shop Managers are not present
  • Poise to handle high stress and high-volume operation
  • Self-starting with initiative and drive to accomplish tasks daily
  • Create a fun and welcoming experience for all guests and team members
  • Ensure that every guest leaves happy (EGLH)
  • Hold team members accountable for conducting themselves in accordance with Garrett standards at all times
  • Report all Shop performance metrics in accordance with Garrett procedures
  • All aspects of cash management including depositing cash, management of cashiers, and cash registers
  • Provide initial and ongoing training in accordance with Garrett training procedures
  • Assist and supervise kitchen preparation, production, and waste of our famous Garrett Popcorn while strictly following all production procedures and recipes
  • Ability to discern between good Garrett Popcorn and great Garrett Popcorn and ensuring only great Garrett is served to our guests
  • Assist and supervise all FOH procedures such as greeting, taking orders, production and packaging of orders, and farewells
  • Conduct pre-shift meetings and Shop meetings on a consistent basis
  • Communication to management of maintenance for shop equipment
  • Open and appropriate communication with all levels of Shop and corporate team members
  • Able to lift 50+ pounds and stand on his/her feet for up to 8 hours

Benefits

  • Competitive wages
  • Health, dental and vision insurance plans
  • 401(k)
  • Team Member Discount

COVID-19 Considerations
To ensure the safety of our team members as well as our guests, we have implemented CDC guidelines and COVID-19 protocols at all our Shop locations. Learn more >

 

Qualifications

  • High school or equivalent
  • Must be able to communicate and understand the primary language(s) used by the employees, customers, and suppliers
  • Must have (or acquire) current Food Handler and Sanitation license(s)
  • A minimum of one year in a food & beverage management position is required
  • Must be proficient in use of POS and Microsoft Office
  • Attention to detail, critical thinking, ability to multi-task, and a dynamic personality is a must

Apply for This Role
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