Shop Manager – Full-time (Novi, MI)

We are looking for an individual who can represent our strong passionate Chicago brand and heritage in Novi, Michigan. This is an amazing opportunity to be a key leader in leading the business at the Twelve Oaks Mall in Novi, Michigan. This individual should be a passionate team leader, sales driven, a champion of the brand culture, developer of high-performance teams and dedicated to providing the best customer experience.


Key Responsibilities
Exceptional Customer Experience

  • Provide a unique and genuine customer experience that delights and engages every customer and exceeds customer expectations
  • Ensure customer experience is aligned with brand values and personality
  • Engage staff to maintain the same exceptional experiences for our customers through ongoing training and development
  • Make decisions from the perspective of the optimal customer experience

Strong Team Development and Support

  • Engage staff at every level of the business to ensure they are motivated and building strong customer relationships
  • Conduct real time coaching to continuously develop team members to reach their best
  • Maintain effective staffing with top performing team members by actively networking, recruiting, hiring, and succession planning
  • Consistently demonstrate appreciation and encouragement—leads by example

Operational Excellence

  • Demonstrate strong business acumen, understanding of business metrics and reports, and how to impact them through behaviors operationally
  • Manage controllable costs and implement behaviors to increase sales without compromising the customer experience or brand standards
  • Ensure all team members comply with company standards for time and attendance, product integrity, respect of the workplace, and health and safety
  • Ensure proper execution of all recipes and cooking procedures
  • Manage the daily production levels and rotation to ensure guests are always receiving the freshest Garrett Popcorn possible
  • Manage all certifications for employees and ensure Shop is following proper health/food regulations
  • Ensure Shop is visually beautiful, clean, and well-stocked
  • Approach challenges with a ‘make it happen’ mindset and reach out for support when necessary
  • Align behaviors with company initiatives including processes, communication methods, and system implementation


  • Competitive starting salary
  • Medical, dental and vision insurance plans
  • 401K
  • Paid vacation
  • Very happy and fun customers—totally priceless
  • Positive and caring leadership team

COVID-19 Considerations
To ensure the safety of our team members as well as our guests, we have implemented CDC guidelines and COVID-19 protocols at all our Shop locations. Learn more >



  • 3-5 years of retail management experience
  • Knowledge of health and food safety regulations
  • Experience building high performing teams
  • Track record of achieving strong sales, managing costs, and having strong KPIs
  • A commitment to excellent customer service and engagement
  • A professional and clean appearance
  • Available for weekend, evening, and holiday hours
  • Physical requirements include the following:
    • Must be able to exert well-paced mobility for periods of up to eight hours in length
    • Must have the ability to lift 10 pounds frequently, and up to 50 pounds occasionally
    • Must have the stamina to work a minimum of 50+ hours a week

Apply for This Role
Click here to submit your resume.