Frequently Asked Questions

Are your shipments being impacted by COVID-19?

Maybe. We ship via UPS, and UPS has suspended their service guarantee and commitment times. Below is their statement, directly from UPS. More information is available on the UPS site at https://www.ups.com/us/en/service-alerts.page?id=alert1

From UPS, published on March 24, 2020: Suspension of Service Guarantee Effective March 26, 2020 and until further notice, we have suspended the UPS Service Guarantee for all shipments from any origin to any destination. For all U.S. origin shipments, the Service Guarantee suspension became effective as of March 24, 2020.


Can you guarantee delivery by a certain day or time?

No. We ship via UPS, and UPS has changed their service guarantee and commitment times. Below is their statement, directly from UPS. More information is also available on the UPS site at https://www.ups.com/us/en/service-alerts.page?id=alert1

From UPS, published on March 30, 2020: Changes to Commitment Times Commitment times for UPS Next Day Air Saver(r) and UPS 2nd Day Air A.M.(r) services scheduled for delivery on or after March 30, 2020 will be extended to end-of-day until further notice.


When will Shops reopen?

We recently opened our drive-thru at 87th and S Cottage Grove in Chicago, IL. See our new pre-order online options. We will provide updates about additional shop re-openings here.


Can I still place an order online?

You are welcome to order online. We will continue to fulfill orders as we are able to.


Is your kitchen taking extra precautions so we don’t get sick?

We cook each and every day, so we’re used to keeping things clean! We have a GMP certified kitchen. (GMP is “Good Manufacturing Practice” and has a host of requirements) We always take health and sanitation very seriously and adhere to both federal and local requirements & guidelines, including hand washing, protective glove procedures, and cleaning and sanitizing.


What is the status of my application for a job in your shops?

At this time Garrett Popcorn Shops has paused all hiring and onboarding for all shop locations. We will reevaluate our hiring needs once business operations normalize. Thank you for your continued interest and we hope to be in touch soon!


How are you monitoring the pandemic in the United States and abroad?

We are in contact with state and local officials, and we are closely monitoring information from the CDC, so that we can be as prepared and as up to date as possible on the latest information and guidelines. The health and safety of our fans, our team members, and the people in our communities is paramount. We will continue to provide updates on our Help Center page. Thank you to our fans and our team. Please stay healthy and safe. We look forward to seeing you again soon.

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