Everyone loves summer, but it gets hot…and fine chocolates do not do well in the heat! Our top priority is to ensure that your Frango chocolates arrive in excellent condition. Therefore, we pack your order in insulated shipping boxes with frozen gel packs. If you live in a state typically above 70 degrees, we recommend choosing 2nd Day Air when you place your order.
To avoid having your order spend the weekend in transit, we adhere to this summer shipping policy:
- Ground: No ground shipping between May 1–September 30
- 2nd Day Air: Orders ship on Monday, Tuesday and Wednesday
- Next Day Air: Orders ship on Monday, Tuesday, Wednesday and Thursday
Please note, when necessary, shipments may be held until Monday to avoid shipping over the weekend.
We highly recommend tracking your order and be available to receive the shipment to avoid the risk of the order being exposed to heat and adverse weather conditions upon delivery. If you have any questions regarding this policy or need assistance in placing your order, please call our Customer Experience team at (888) 476-7267.