Warm Weather Shipping Policy (May 1 - Sept 30)

Gourmet popcorn and fine chocolates do not do well in the summer heat. Year-round, we ship your Garrett Popcorn order on the day we cook it. From May through September, we pack your Frango chocolate order in insulated shipping boxes with frozen gel packs. With Frango chocolate, we take extra precautions to avoid having your order spend the weekend in transit:

 

  • Ground: No ground shipping between May 1-September 30
  • 2nd Day Air: Orders ship on Monday, Tuesday, and Wednesday
  • Next Day Air: Orders ship on Monday, Tuesday, Wednesday, and Thursday

 

Note: Shipping may be held until Monday to avoid shipping over the weekend when necessary.

 

If you live in a state with weather typically above 70 degrees, we recommend following our tips all year-round for the best experience:

 

  1. Choose 2nd Day Air when you place your order.
  2. Choose Monday for your ship date—when possible—to prevent your order from being in transit over the weekends, which can extend transit times.
  3. Make sure someone is available to receive your package(s) at the time of delivery to prevent your package(s) from sitting out in hot weather.

 

We also highly recommend that you track your order as UPS suspended their Service Guarantee. If you have questions about this policy or need assistance in placing your order, please call our Customer Experience team at (888) 476-7267.